Disclaimer: I don’t work at Duolingo. I did not get paid to write this article. I welcome any discussions. Three months ago, my mom, currently living in China, gently asked me on a phone call, regarding whether I’d be ok with spending some time with my niece and cousin and…

Personal grudge toward the status quo The main motivation for starting this Medium article series is for me to become less angry: less angry about not being able to take control of the tool at work or not being able to articulate “what is it about it” that makes me annoyed. And most important of all…

If you ask me to describe something to the opposite of this pandemic lifestyle, I would like to tell you about my experience at a 3-day conference. It was called “Leadership, Authority, and Vulnerability in Groups and Organizational Systems,” where everyone becomes members of small and large groups to “live…

Two weeks ago, as part of the discovery phase research activities, my teammates and I were building personas based on our understanding of the users. After we put together the characteristics of each persona and their respective pain points, it was time to turn them into profiles with profile pictures…

Is there a way to represent user selection and answer feedback at the same time? How might we prototype and find out about it? — THE TASK Imagine you are doing a quiz on your phone. After you selected each question, you’d see whether you got it right or not. With a multiple-choice question with only one correct option, it might appear quite straightforward: the option you selected was either correct or incorrect — and you’ll also…

A few years ago, I went to a UX training day-long conference on usability testing led by Nielsen Norman Group (NN/g), the leading research & consulting group in the UX industry. This month, I was luckily invited to do an intro-level training at my company on usability testing for some…

From a 10-day trip back home to a Netflix documentary about Instagram. There is a phrase between a good friend of mine, Mel, and me — after she returned to China after four years in the US that seemed like a lifetime we shared — “Instagram freedom.” Whether she has…